Skip to main content
Glama
avg-ape

zendesk-ops-mcp

by avg-ape

stale_ticket_report

Identify tickets with no updates in specified hours, organized by support group and priority level.

Instructions

Find tickets with no update in N hours, grouped by group and priority.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
hoursNo
priorityNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits. It indicates a read-only report operation, but lacks details such as what constitutes an 'update', permission requirements, or pagination. Acceptable but not thorough.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, 12 words, front-loads the purpose. Every word is necessary and no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the output schema exists, the description is mostly complete but leaves ambiguity about grouping and the priority parameter. Adequate for a simple report tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description should compensate. It links 'hours' to the hours parameter but does not clarify the role of the priority parameter (filter vs grouping). The mention of grouping by group is ambiguous as there is no group parameter. Adds marginal value beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool finds tickets with no update in N hours, grouped by group and priority. This verb-resource-constraint structure effectively distinguishes it from sibling tools like csat_summary or sla_breach_report.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It does not state prerequisites, when not to use it, or mention related tools, leaving the agent to infer from sibling names.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/avg-ape/zendesk-ops-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server