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avg-ape

zendesk-ops-mcp

by avg-ape

response_time_analysis

Analyze average first-response and resolution times for tickets, segmented by priority and support group.

Instructions

Average first-response and resolution times, by priority and group.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
daysNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It only describes the output aggregation but does not disclose behavioral traits (e.g., read-only, permissions, date range effect, whether all tickets are included). Minimal transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Extremely concise, single sentence with no redundant words. Could be slightly expanded to include parameter context, but for a simple tool it is appropriately front-loaded and efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (one parameter, output schema exists), the description lacks essential context such as parameter explanation, usage guidelines, and behavioral details. Incomplete for effective selection and invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%—the description does not mention the 'days' parameter or its meaning. The schema provides a default but no clarification. The description adds no value for parameter semantics.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it computes average first-response and resolution times, grouped by priority and group. However, it does not differentiate from sibling analytics tools like csat_summary or sla_breach_report, so purpose is clear but lacks sibling distinction.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives, no mention of prerequisites or context. The description only states what it does, not when to invoke it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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