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avg-ape

zendesk-ops-mcp

by avg-ape

csat_summary

Retrieve customer satisfaction scores over a specified period, broken down by agent. Track agent performance on satisfaction ratings.

Instructions

Satisfaction scores over a period, broken down by agent.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
daysNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavior. It only states the purpose, with no mention of read/write nature, permissions, or any side effects. This leaves the agent with insufficient information.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with a single sentence, but it lacks necessary detail. While it avoids verbosity, it sacrifices informative value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite an output schema being present, the description does not explain what data is returned or how the breakdown by agent works. The purpose is clear, but context about the time period and output format is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The single parameter 'days' has 0% schema description coverage, and the description adds no meaning beyond the schema. The agent cannot infer what 'days' represents or its default behavior from the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool computes satisfaction scores over a period, broken down by agent. It distinguishes from sibling tools like agent_workload or response_time_analysis, which focus on different metrics.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. The description only explains what it does, not when it is appropriate or when other tools would be better.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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