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avg-ape

zendesk-ops-mcp

by avg-ape

bulk_close_tickets

Close old solved or pending tickets in bulk to clean up your Zendesk queue. Use dry-run mode to preview changes before applying.

Instructions

Close old solved/pending tickets. Defaults to dry-run mode.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
commentNo
dry_runNo
status_filterYes
older_than_daysYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It discloses the dry-run default but omits critical behavioral details such as whether closing is irreversible, permissions needed, or what happens to comments. For a mutation tool, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise (one sentence) and front-loaded with the action and filter. However, it might be too sparse to convey necessary details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool performs a bulk write operation (closing tickets), the description is incomplete. It does not specify valid input values for status_filter, the effect of comments, or the meaning of output. Siblings are mostly reports, so the tool's unique role is not fully contextualized.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, so description must compensate. It only clarifies the 'dry_run' parameter default. The meaning of 'status_filter' as possibly 'solved' or 'pending' is implied but not explicit. Other parameters like 'comment' and 'older_than_days' lack any semantic addition.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool closes tickets that are old and solved/pending, specifying verb and resource. However, it does not explicitly differentiate from sibling tools like bulk_tag_tickets, but the action 'close' is distinct enough.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description only mentions a default dry-run mode, giving minimal usage guidance. It does not specify when to use this tool versus alternatives, nor does it list any prerequisites or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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