rma_process
Categorize failure mode, check warranty status, and generate an RMA number with disposition for returned devices.
Instructions
Station 4: Process an RMA request with failure categorization and disposition.
Categorizes failure mode (DOA, wear-out, damage, no-fault-found), checks warranty status, and generates RMA number with disposition.
IMPORTANT: Review disposition before confirming with customer.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| order_id | Yes | Original order identifier | |
| failure_description | Yes | Description of the failure | |
| serial_number | Yes | Device serial number |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||