create_ticket_comment
Add a comment to an existing ticket, specifying the user, ticket number, comment text, and whether the comment is private.
Instructions
Add a comment to an existing ticket
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"userEmail": "<userEmail>",
"ticketNumber": "<ticketNumber>",
"comment": "<comment>",
"privateComment": "<privateComment>"
},
"name": "create_ticket_comment"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| comment | Yes | The comment text to add | |
| userEmail | Yes | Email of a known contact or team member in your workspace | |
| ticketNumber | Yes | The numeric identifier of the ticket to comment on | |
| privateComment | Yes | Whether the comment is private (ignored if userEmail is a client contact) |