update_ticket_status
Update a support ticket's status to open, pending, or resolved after human review and approval, optionally adding a note.
Instructions
WRITE operation — the only tool in this server that modifies data. Updates a ticket's status ('open', 'pending', or 'resolved') in BigQuery, optionally attaching a note. Intended to be called only after a human has reviewed and approved a draft_reply or suggest_escalation result — never autonomously.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | No | ||
| ticket_id | Yes | ||
| new_status | Yes |