draft_reply
Generate a suggested reply for a support ticket via local LLM for human review. It doesn't send or modify the ticket; approve separately with update_ticket_status.
Instructions
Generate a suggested reply to a ticket via a local LLM (Ollama). Read-only — this does NOT send anything or modify the ticket. A human should review the draft before using it; if approved, call update_ticket_status separately to record the outcome.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| model | No | ||
| ticket_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |