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get_ticket

Retrieve complete details for a customer support ticket by providing its ticket ID. Returns an empty result if the ticket ID does not exist.

Instructions

Get full detail on a single ticket by its ticket_id. Read-only. Returns an empty dict if the ticket_id doesn't exist.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

A4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full behavioral burden and does solid work: it declares the operation read-only and explicitly discloses the not-found behavior ('Returns an empty dict if the ticket_id doesn't exist'). These are exactly the behaviors an agent needs to know for a simple retrieval tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, every one earning its place: the core action, the safety trait, and the edge-case return behavior. The critical not-found behavior is front-loaded rather than buried.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 1-parameter, no-nested-objects, no-output-schema tool, the description is nearly complete: it states the lookup key, the safety profile, and the empty-dict edge case. The only gap is that 'full detail' does not describe the success return shape, but given the tool's simplicity this is a minor omission.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, so the description must compensate; it confirms ticket_id is the lookup key ('Get full detail... by its ticket_id'), which reinforces the schema but adds only marginal meaning. It does not specify the expected format of ticket_id or where an agent might obtain a valid value (e.g., from list_open_tickets results).

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource — 'Get full detail on a single ticket by its ticket_id' — with the precise lookup key named. This is clearly a detail-retrieval tool, distinguishable from siblings like list_open_tickets (listing) and update_ticket_status (mutation).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'single ticket by its ticket_id' implies this is the tool to use when the agent already has a specific ticket_id and needs the full ticket object, versus listing open tickets. However, no sibling is named and no explicit when-to-use/when-not-to-use guidance is given, leaving the routing largely to inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.