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Glama

sla_breaches

Identify open support tickets that have exceeded their SLA window, sorted by most overdue first, to prioritize urgent resolutions.

Instructions

List all open tickets that have already exceeded their SLA window, ordered by how badly overdue they are (most overdue first). Read-only.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

A4.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the burden. It explicitly labels the operation as read-only and discloses ordering behavior (most overdue first), which is useful beyond the name and schema. It does not mention pagination or result limits, but the operation is simple and well-scoped.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, front-loaded sentence that conveys the resource, filtering condition, ordering, and safety profile without any filler. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, read-only listing tool with an output schema, the description is fully adequate. It tells the agent exactly what will be returned and in what order, leaving no critical gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, so the baseline is 4. The schema is complete with an empty properties object, and there is no parameter ambiguity for the description to resolve.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('List'), a specific resource (open tickets exceeding SLA), and a clear criterion (already exceeded SLA window), plus ordering. This clearly distinguishes it from siblings like sla_risk_summary and list_open_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description clearly implies when to use this tool: when you need tickets that have already breached SLA, not just those at risk. It does not explicitly name alternatives, but the context is clear and no exclusions are needed.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.