update_status
Updates custom conversation status names and categories in LibreDesk to map support workflows; default statuses stay unchanged.
Instructions
Update Conversation Status
Default statuses (Open, Snoozed, Resolved, Closed) cannot be updated. Requires the status:manage permission.
PUT /api/v1/statuses/{id}
Tags: Status and priority
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | (path parameter) | |
| name | Yes | (body) | |
| category | Yes | (body) Category this status maps to. |