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LibreDesk MCP

LibreDesk MCP

by Passe12345

create_conversation

Start a new support conversation by setting the inbox, contact email, initial message, and initiator type. Assign an agent or team, attach media, and configure CC/BCC recipients.

Instructions

Create Conversation Requires the conversations:write permission. POST /api/v1/conversations Tags: Conversations

Input Schema

NameRequiredDescriptionDefault
ccNo(body) CC recipients of the first message
bccNo(body) BCC recipients of the first message
contentYes(body) Initial message content (Accepts HTML as well)
subjectNo(body) Conversation subject
team_idNo(body) Team ID to be assigned when conversation is created
agent_idNo(body) Agent ID to be assigned when conversation is created
inbox_idYes(body) ID of an enabled email inbox for the conversation
initiatorYes(body) Who initiated the conversation. 'contact' means the first message is treated as an incoming message from the contact; 'agent' means the first message is an outgoing reply from the agent. Automation rules are only evaluated for contact-initiated conversations (incoming messages); agent-initiated conversations skip automation rule evaluation.
last_nameNo(body) Contact's last name
send_fromNo(body) Agent-initiated only. Address to send the first message from: the inbox address or one of its verified aliases. Defaults to the inbox address.
source_idNo(body) Contact-initiated only. RFC 5322 Message-ID of the original inbound email. It is stored on the first message so replies thread on it.
first_nameYes(body) Contact's first name
attachmentsNo(body) IDs of media uploaded by the caller with `POST /api/v1/media`. Media uploaded by another user is rejected with 403.
contact_emailYes(body) Contact's email address
reuse_contactNo(body) When true, a matching existing contact is used as-is. When false and the caller has the `contacts:write` permission, the matched contact's name and email are updated and its external ID is filled in. Callers without `contacts:write` always reuse the contact as-is.
external_user_idNo(body) External identifier for the contact in your own system
custom_attributesNo(body) Custom attributes to set on the conversation. Keys that are not defined conversation custom attributes are ignored.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.2.0

TDQS

C2.3/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations at all, the description carries the full burden, and what it contributes is useful but thin: the required scope and the HTTP endpoint. It does not disclose the consequential behavior an agent needs before calling a 17-parameter mutation — that an actual outbound message may be dispatched, that a contact may be created or updated, or that automation rules fire conditionally on the `initiator` value.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

It is short and front-loaded, so there is little waste in length, but the four lines are mostly metadata scaffolding: the tag line and the raw endpoint path consume space that could have carried behavioral substance. Brevity here reflects under-specification rather than disciplined economy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a high-complexity, 17-parameter, side-effecting tool with no annotations and no output schema, the description is far too thin. An agent cannot learn from it what the call actually produces or triggers, and must reconstruct that entirely from parameter docs.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all 17 parameters including the nuanced `initiator` and `reuse_contact` semantics. The description adds nothing about parameters beyond what the schema states, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The only purpose statement is "Create Conversation", which is a verbatim restatement of the tool name and title. The POST path and tag add no semantic insight into what a created conversation actually contains (an initial message plus a possibly new/matched contact), and nothing distinguishes it from siblings like create_contact or create_contact_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this versus alternatives, nor any exclusions. The `conversations:write` permission note is a prerequisite, not usage guidance, and the absence of a stated condition for when a new conversation should be created leaves the agent to infer everything from the schema.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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