get_all_conversations
Fetch all customer support conversations with pagination, sorting, and filtering to review or manage interactions.
Instructions
Get all Conversations
Requires the conversations:read_all permission.
GET /api/v1/conversations/all
Tags: Conversations
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number (defaults to 1) (query parameter) | |
| order | No | Sort direction (case-insensitive). Defaults to `desc`. (query parameter) | |
| filters | No | JSON-encoded filter. Either an array of conditions that are AND-ed, e.g. `[{"model":"conversations","field":"status_id","operator":"equals","value":"1"}]`, or a group `{"logic":"AND","rules":[...]}` with at most one level of nested groups. Operators: `equals`, `not equals`, `greater than`, `less than`, `set`, `not set`, `in`, `between`, `contains`, `ilike`, `not contains`. Filterable fields: `conversations` (status_id, priority_id, assigned_team_id, assigned_user_id, inbox_id, last_message_at, last_interaction_at, last_interaction_sender, created_at, waiting_since, next_sla_deadline_at, snoozed_until, sla_policy_id, tags), `conversation_statuses` (id, name), `users` (email, external_user_id), `inboxes` (channel). (query parameter) | |
| order_by | No | Field to sort by, as `model.field`. Defaults to `conversations.last_message_at`. (query parameter) | conversations.last_message_at |
| page_size | No | Number of items per page (defaults to 30, max 500) (query parameter) |