update_agent_availability
Set the current agent's availability status—online, away, or offline—and specify whether the change is manual or triggered by automatic idle detection.
Instructions
Update Current Agent Availability PUT /api/v1/agents/me/availability Tags: Agents
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| source | No | (body) Origin of the status change. `idle` marks an automatic idle-detection change, which never overwrites the `away_manual` or `away_and_reassigning` states. Any other value is treated as a manual change. | |
| status | Yes | (body) Availability status |