submit_triage_recommendation
Submit a local triage recommendation for a support ticket, capturing evidence-backed decisions without changing the ticket or external systems.
Instructions
Store a local triage proposal without changing the ticket or external systems.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | ||
| team | Yes | ||
| actor | Yes | ||
| slaRisk | Yes | ||
| assignee | No | ||
| category | Yes | ||
| priority | Yes | ||
| ticketId | Yes | ||
| rationale | Yes | ||
| confidence | Yes | ||
| outageRisk | Yes | ||
| securityRisk | Yes | ||
| ticketStatus | No | ||
| sourceRevision | Yes | ||
| missingInformation | Yes | ||
| duplicateCandidates | Yes | ||
| knowledgeArticleIds | Yes | ||
| draftCustomerResponse | Yes | ||
| recommendedNextAction | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| recommendation | Yes |