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MatiasLaukka

Support Ticket Triage MCP

by MatiasLaukka

approve_triage_recommendation

Destructive

Apply only explicitly approved recommendation fields to a support ticket. Confirm the approval to enact selected triage changes while preserving unapproved fields.

Instructions

Apply only explicitly approved recommendation fields to the ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
actorYes
confirmYes
ticketIdYes
approvedFieldsYes
expectedRevisionYes
recommendationIdYes
editedCustomerResponseNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketYes
auditEventYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true and readOnlyHint=false, so the agent knows this is a destructive write. The description adds the important nuance that only explicitly approved fields are applied, implying unapproved fields remain unchanged. However, it does not disclose that this overwrites ticket fields, that confirm=true is required, or that expectedRevision provides optimistic locking.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no wasted words, which is concise. However, for a tool with 7 parameters, destructive behavior, and optimistic locking, this is under-specified rather than appropriately concise. It could be expanded without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is complex: it involves a destructive update, a required confirmation flag, an expectedRevision for concurrency, and 7 parameters. Yet the description provides only one line and does not cover the flow, prerequisites, or consequences. Even with annotations and schema, the description leaves significant gaps for safe usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate for explaining parameters. It vaguely references 'recommendation fields' which maps to approvedFields, but does not explain recommendationId, ticketId, expectedRevision, actor, or the confirm mechanism. This leaves critical parameter behavior undocumented at the description level.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: 'Apply only explicitly approved recommendation fields to the ticket.' The verb 'apply', the resource 'ticket', and the qualifier 'only explicitly approved fields' distinguish it from sibling tools like submit_triage_recommendation and reject_triage_recommendation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance about when to use this tool versus alternatives, nor any mention of prerequisites like having a pending recommendation or needing to confirm approval. The sibling tool names imply context, but the description itself provides no explicit when/when-not direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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