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Support Ticket Triage MCP

Support Ticket Triage MCP

by MatiasLaukka
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    TDQS

    A3.7/5.0

    Scored across 9 tools

    Disambiguation5/5

    Each tool targets a distinct resource or action: list/get tickets differ from search/find, and the triage workflow has clear submit/approve/reject stages. No two tools share the same purpose or even overlap ambiguously.

    Naming Consistency5/5

    All tool names follow a consistent verb_noun pattern in snake_case (list_tickets, search_knowledge, submit_triage_recommendation). The verbs are varied but predictable, and there are no mixed naming conventions or cryptic abbreviations.

    Tool Count5/5

    9 tools is well within the ideal 3-15 range. Each tool covers a necessary part of the ticket triage workflow—querying, analysis, auditing, and recommendation lifecycle—without redundancy or bloat.

    Completeness4/5

    The core triage workflow is well-covered: ticket retrieval, duplicate detection, knowledge search, metrics, audit, and recommendation submit/approve/reject. A minor gap is the lack of a dedicated tool to retrieve or list existing recommendations, which could force agents to rely on audit events.

    Maintenance

    ActivityInactive
    ResponsivenessOutdated data

    Resources