get_queue_metrics
Calculates current support ticket queue metrics, including SLA status, recommendations, and savings, to inform triage decisions.
Instructions
Calculate current queue, SLA, recommendation, and savings metrics.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| generatedAt | Yes | ||
| openTickets | Yes | ||
| rejectionRate | Yes | ||
| ticketsByTeam | Yes | ||
| acceptanceRate | Yes | ||
| escalationCounts | Yes | ||
| slaAtRiskTickets | Yes | ||
| untriagedTickets | Yes | ||
| averageConfidence | Yes | ||
| ticketsByCategory | Yes | ||
| ticketsByPriority | Yes | ||
| slaBreachedTickets | Yes | ||
| estimatedMinutesSaved | Yes | ||
| pendingRecommendations | Yes | ||
| approvedRecommendations | Yes | ||
| rejectedRecommendations | Yes | ||
| submittedRecommendations | Yes | ||
| minutesPerAcceptedRecommendation | Yes |