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MatiasLaukka

Support Ticket Triage MCP

by MatiasLaukka

list_tickets

Read-onlyIdempotent

Filter and page through support tickets by status, priority, team, category, or SLA state to locate items needing triage.

Instructions

Filter and page through the local support ticket queue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
asOfNo
teamNo
limitNo
offsetNo
statusNo
categoryNo
priorityNo
slaStateNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
itemsYes
limitYes
totalYes
offsetYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare the tool read-only and non-destructive, so the description need not repeat that. It adds the 'local' qualifier and pagination hint, but lacks deeper behavioral context like default sort order or handling of missing filters. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, front-loaded sentence with no wasted words. It is concise and direct, though somewhat under-specified given the tool's parameter count.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 8 optional parameters and a rich set of filter enums, the description is too brief. It gives only a high-level summary and does not cover the variety of filtering dimensions (status, priority, team, etc.). An output schema exists, which reduces the need to describe return values, but the description still lacks essential context for a complex listing tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description does not explain any of the 8 parameters. It generically says 'filter' which hints at the filter parameters, but does not add meaning beyond their raw names and enums. The description fails to compensate for the lack of schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's verb ('filter and page') and resource ('local support ticket queue'), distinguishing it from siblings like get_ticket (which fetches a single ticket). However, it does not explicitly name a sibling for contrast, so it falls just short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for browsing ticket lists via filtering/pagination, but it provides no explicit when-to-use guidance or alternatives. Since no exclusions are stated, the context is clear but minimal.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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