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Create change request

servicenow_create_change_request

Create a ServiceNow change request by supplying name-value details and change type, optionally using a standard change template. Useful for initiating normal, emergency, or standard changes via API.

Instructions

Create a new change request.

:param name_value_pairs: Name-value pairs providing details for the new change request. :type name_value_pairs: str or None :param change_type: Type of change (emergency, normal, standard). :type change_type: str or None :param standard_change_template_id: Sys ID of the standard change request template (if applicable). :type standard_change_template_id: str or None

:return: Response containing parsed Pydantic model with information about the created change request. :rtype: Response

:raises MissingParameterError: If name_value_pairs is not provided. :raises ParameterError: If invalid parameters or responses are encountered. :raises ParameterError: If change_type is specified but not valid. :raises ParameterError: If JSON serialization or deserialization fails.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataNo
stateNo
change_typeNo
task_sys_idNo
text_searchNo
model_sys_idNo
sysparm_limitNo
sysparm_queryNo
worker_sys_idNo
api_parametersNo
cmdb_ci_sys_idNo
sysparm_offsetNo
cmdb_ci_sys_idsNo
response_lengthNo
template_sys_idNo
association_typeNo
name_value_pairsNo
change_model_sys_idNo
change_request_sys_idNo
refresh_impacted_servicesNo
change_request_task_sys_idNo
standard_change_template_idNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.4.0

TDQS

C2.5/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare the write/idempotency/destructive/open-world profile, so the description only needs to add context — and it mostly does not. It documents exception behavior (MissingParameterError, ParameterError), which is genuinely beyond the annotations, but the claim that name_value_pairs is required contradicts the schema, where it and all 21 other parameters default to null, creating confusion rather than transparency. No side effects, auth needs, or downstream impacts are described.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The body is a raw Python docstring dump with :param/:type/:return/:raises markers that carry little meaning for an agent, and the parameter block is partial rather than a deliberate selection. The only truly front-loaded content is the single opening sentence; the rest is unstructured reference text.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 22-parameter write operation with 0% schema coverage and no output schema, the definition should explain far more about which parameters matter and how the required payload is shaped. It gives a vague one-line return note and partial, self-contradictory parameter hints, leaving the agent under-equipped to construct a valid call.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% across 22 parameters, so the description must carry the burden, but it covers only three of them (name_value_pairs, change_type, standard_change_template_id). Nineteen parameters — including state, sysparm_query, sysparm_limit, response_length, and refresh_impacted_services — are left completely unexplained, and several look like generic query parameters that do not obviously belong on a 'create' tool.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The first line states a specific verb and resource ('Create a new change request'), so the agent knows exactly what the tool produces. It does not, however, distinguish itself from the many nearby create_* siblings (create_change_request_task, create_change_request_ci_association, create_problem, create_incident), so an agent must rely on the name alone to route correctly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance, no prerequisites, and no mention of alternative tools for related operations. The description never tells the agent when to choose this tool over create_change_request_task or the update/approve equivalents.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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