pylon_list_issues
Retrieve customer support issues within a specified time range (maximum 30 days) to monitor and analyze support requests.
Instructions
List issues within a time range (max 30 days)
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| start_time | Yes | Start time in RFC3339 format (e.g., 2024-01-01T00:00:00Z) | |
| end_time | Yes | End time in RFC3339 format (e.g., 2024-01-31T00:00:00Z) |
Implementation Reference
- src/index.ts:288-305 (registration)MCP tool registration for 'pylon_list_issues', including the description, Zod input schema for start_time and end_time, and the inline handler function that invokes PylonClient.listIssues and formats the response as JSON text.
server.tool( 'pylon_list_issues', 'List issues within a time range (max 30 days)', { start_time: z .string() .describe('Start time in RFC3339 format (e.g., 2024-01-01T00:00:00Z)'), end_time: z .string() .describe('End time in RFC3339 format (e.g., 2024-01-31T00:00:00Z)'), }, async ({ start_time, end_time }) => { const result = await client.listIssues(start_time, end_time); return { content: [{ type: 'text', text: JSON.stringify(result, null, 2) }], }; }, ); - src/pylon-client.ts:273-284 (handler)Core handler logic in PylonClient.listIssues method: constructs query parameters for start_time and end_time, makes a GET request to the Pylon API /issues endpoint, and returns paginated list of issues.
async listIssues( startTime: string, endTime: string, ): Promise<PaginatedResponse<Issue>> { const searchParams = new URLSearchParams(); searchParams.set('start_time', startTime); searchParams.set('end_time', endTime); return this.request<PaginatedResponse<Issue>>( 'GET', `/issues?${searchParams.toString()}`, ); } - src/pylon-client.ts:55-72 (schema)TypeScript interface defining the structure of an Issue object returned by the listIssues API call.
export interface Issue { id: string; title: string; state: string; priority?: string; body_html?: string; assignee_id?: string; team_id?: string; account_id?: string; contact_id?: string; requester_id?: string; tags?: string[]; created_at?: string; updated_at?: string; customer_portal_visible?: boolean; issue_type?: string; }