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pylon_get_issue

Retrieve a specific customer support issue by ID or issue number from the Pylon platform to access ticket details and status.

Instructions

Get a specific issue by ID or issue number

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesThe issue ID or issue number

Implementation Reference

  • MCP tool handler that takes an issue ID, calls PylonClient.getIssue, and returns the result as formatted JSON text content.
    async ({ id }) => {
    	const result = await client.getIssue(id);
    	return {
    		content: [{ type: 'text', text: JSON.stringify(result.data, null, 2) }],
    	};
    },
  • Zod input schema defining the required 'id' parameter as a string.
    {
    	id: z.string().describe('The issue ID or issue number'),
    },
  • src/index.ts:307-319 (registration)
    Registration of the 'pylon_get_issue' MCP tool with name, description, schema, and handler function.
    server.tool(
    	'pylon_get_issue',
    	'Get a specific issue by ID or issue number',
    	{
    		id: z.string().describe('The issue ID or issue number'),
    	},
    	async ({ id }) => {
    		const result = await client.getIssue(id);
    		return {
    			content: [{ type: 'text', text: JSON.stringify(result.data, null, 2) }],
    		};
    	},
    );
  • PylonClient helper method implementing the API call to GET /issues/{id} using the internal request method.
    async getIssue(id: string): Promise<SingleResponse<Issue>> {
    	return this.request<SingleResponse<Issue>>('GET', `/issues/${id}`);
    }

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