# Business Process Documentation Template
## Process Name: [Process Name]
### 1. Process Overview
**Process ID**: BP-XXX
**Process Name**: [Descriptive name]
**Process Owner**: [Name and role]
**Department/Function**: [Organizational unit]
**Date Created**: [YYYY-MM-DD]
**Last Updated**: [YYYY-MM-DD]
**Version**: [1.0]
### 2. Process Purpose
[Describe the business purpose and objectives of this process. Why does this process exist?]
### 3. Process Scope
**In Scope**:
* [What is included in this process]
* [Boundaries and starting/ending points]
**Out of Scope**:
* [What is explicitly excluded]
* [Related processes that are separate]
### 4. Process Stakeholders
| Stakeholder | Role | Responsibilities |
| :--- | :--- | :--- |
| [Name/Title] | [Process Owner/Participant] | [What they do in the process] |
| [Name/Title] | [Approver] | [Decision authority] |
| [Name/Title] | [Informed] | [What they need to know] |
### 5. Process Triggers
[What events or conditions initiate this process?]
* **Trigger 1**: [e.g., Customer submits order]
* **Trigger 2**: [e.g., Daily scheduled job at 8:00 AM]
* **Trigger 3**: [e.g., Inventory level falls below threshold]
### 6. Process Inputs
| Input | Source | Format | Validation Rules |
| :--- | :--- | :--- | :--- |
| [Input 1] | [Where it comes from] | [Data format] | [Required validations] |
| [Input 2] | [Where it comes from] | [Data format] | [Required validations] |
### 7. Process Outputs
| Output | Destination | Format | Success Criteria |
| :--- | :--- | :--- | :--- |
| [Output 1] | [Where it goes] | [Data format] | [What defines success] |
| [Output 2] | [Where it goes] | [Data format] | [What defines success] |
### 8. Current State (As-Is) Process Flow
**High-Level Steps**:
1. [Step 1: Process is triggered]
2. [Step 2: Initial data collection/validation]
3. [Step 3: Processing/decision point]
4. [Step 4: Action taken]
5. [Step 5: Process completion]
**Detailed Process Map**: [Link to BPMN diagram, flowchart, or swimlane diagram]
**Decision Points**:
* **Decision 1**: [What decision is made]
* **Option A**: [Path if condition is true]
* **Option B**: [Path if condition is false]
### 9. Process Metrics (Current State)
| Metric | Current Value | Target Value | Measurement Method |
| :--- | :--- | :--- | :--- |
| **Cycle Time** | [e.g., 5 days] | [e.g., 2 days] | [Time from start to finish] |
| **Cost per Transaction** | [e.g., $50] | [e.g., $30] | [Labor + system costs] |
| **Error Rate** | [e.g., 15%] | [e.g., 5%] | [Defects/total transactions] |
| **Customer Satisfaction** | [e.g., 3.5/5] | [e.g., 4.5/5] | [Survey results] |
| **Volume** | [e.g., 100/day] | [e.g., 150/day] | [Transactions processed] |
### 10. Pain Points and Issues
| Issue ID | Description | Impact | Severity | Root Cause |
| :--- | :--- | :--- | :--- | :--- |
| BP-I-001 | [Problem description] | [Business impact] | High/Medium/Low | [Why it happens] |
| BP-I-002 | [Problem description] | [Business impact] | High/Medium/Low | [Why it happens] |
**Bottlenecks**:
* [Bottleneck 1]: [Description and impact]
* [Bottleneck 2]: [Description and impact]
**Manual/Repetitive Tasks**:
* [Task 1]: [How much time it consumes]
* [Task 2]: [Automation opportunity]
### 11. Future State (To-Be) Process Flow
**Proposed Improvements**:
* [Improvement 1]: [Description and expected benefit]
* [Improvement 2]: [Description and expected benefit]
**High-Level Steps** (Improved):
1. [Step 1: Improved trigger mechanism]
2. [Step 2: Automated data collection]
3. [Step 3: Streamlined decision point]
4. [Step 4: Automated action]
5. [Step 5: Enhanced completion notification]
**Detailed Process Map**: [Link to future-state BPMN diagram]
### 12. Gap Analysis
| Current State | Future State | Gap | Action Required |
| :--- | :--- | :--- | :--- |
| [Current situation] | [Desired situation] | [Difference] | [What needs to change] |
| [Current situation] | [Desired situation] | [Difference] | [What needs to change] |
### 13. Expected Benefits
**Quantitative Benefits**:
* [Benefit 1]: [Measurable improvement, e.g., "Reduce cycle time by 60%"]
* [Benefit 2]: [Cost savings, e.g., "Save $100K annually"]
* [Benefit 3]: [Increased throughput, e.g., "Handle 50% more volume"]
**Qualitative Benefits**:
* [Benefit 1]: [e.g., "Improved customer satisfaction"]
* [Benefit 2]: [e.g., "Reduced employee frustration"]
* [Benefit 3]: [e.g., "Better compliance and audit trail"]
### 14. Implementation Requirements
**Technology Requirements**:
* [System 1]: [What's needed]
* [Integration]: [Systems that must connect]
**Training Requirements**:
* [Who needs training]
* [Training topics]
* [Duration and delivery method]
**Resource Requirements**:
* [Human resources needed]
* [Budget allocation]
* [Timeline]
### 15. Risks and Mitigation
| Risk | Probability | Impact | Mitigation Strategy |
| :--- | :--- | :--- | :--- |
| [Risk 1] | High/Medium/Low | High/Medium/Low | [How to prevent/minimize] |
| [Risk 2] | High/Medium/Low | High/Medium/Low | [How to prevent/minimize] |
### 16. Process Controls and Governance
**Quality Controls**:
* [Control 1]: [How quality is ensured]
* [Control 2]: [Inspection/validation points]
**Compliance Requirements**:
* [Regulation 1]: [How process ensures compliance]
* [Policy 1]: [Relevant policies]
**Audit Trail**:
* [What is logged]
* [Retention period]
* [Access controls]
### 17. Related Documentation
* [Document 1]: [Link or reference]
* [Document 2]: [Link or reference]
### 18. Revision History
| Version | Date | Author | Description of Changes |
| :--- | :--- | :--- | :--- |
| 1.0 | YYYY-MM-DD | [Name] | Initial documentation |
| 1.1 | YYYY-MM-DD | [Name] | [Changes made] |