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# Business Process Documentation Template ## Process Name: [Process Name] ### 1. Process Overview **Process ID**: BP-XXX **Process Name**: [Descriptive name] **Process Owner**: [Name and role] **Department/Function**: [Organizational unit] **Date Created**: [YYYY-MM-DD] **Last Updated**: [YYYY-MM-DD] **Version**: [1.0] ### 2. Process Purpose [Describe the business purpose and objectives of this process. Why does this process exist?] ### 3. Process Scope **In Scope**: * [What is included in this process] * [Boundaries and starting/ending points] **Out of Scope**: * [What is explicitly excluded] * [Related processes that are separate] ### 4. Process Stakeholders | Stakeholder | Role | Responsibilities | | :--- | :--- | :--- | | [Name/Title] | [Process Owner/Participant] | [What they do in the process] | | [Name/Title] | [Approver] | [Decision authority] | | [Name/Title] | [Informed] | [What they need to know] | ### 5. Process Triggers [What events or conditions initiate this process?] * **Trigger 1**: [e.g., Customer submits order] * **Trigger 2**: [e.g., Daily scheduled job at 8:00 AM] * **Trigger 3**: [e.g., Inventory level falls below threshold] ### 6. Process Inputs | Input | Source | Format | Validation Rules | | :--- | :--- | :--- | :--- | | [Input 1] | [Where it comes from] | [Data format] | [Required validations] | | [Input 2] | [Where it comes from] | [Data format] | [Required validations] | ### 7. Process Outputs | Output | Destination | Format | Success Criteria | | :--- | :--- | :--- | :--- | | [Output 1] | [Where it goes] | [Data format] | [What defines success] | | [Output 2] | [Where it goes] | [Data format] | [What defines success] | ### 8. Current State (As-Is) Process Flow **High-Level Steps**: 1. [Step 1: Process is triggered] 2. [Step 2: Initial data collection/validation] 3. [Step 3: Processing/decision point] 4. [Step 4: Action taken] 5. [Step 5: Process completion] **Detailed Process Map**: [Link to BPMN diagram, flowchart, or swimlane diagram] **Decision Points**: * **Decision 1**: [What decision is made] * **Option A**: [Path if condition is true] * **Option B**: [Path if condition is false] ### 9. Process Metrics (Current State) | Metric | Current Value | Target Value | Measurement Method | | :--- | :--- | :--- | :--- | | **Cycle Time** | [e.g., 5 days] | [e.g., 2 days] | [Time from start to finish] | | **Cost per Transaction** | [e.g., $50] | [e.g., $30] | [Labor + system costs] | | **Error Rate** | [e.g., 15%] | [e.g., 5%] | [Defects/total transactions] | | **Customer Satisfaction** | [e.g., 3.5/5] | [e.g., 4.5/5] | [Survey results] | | **Volume** | [e.g., 100/day] | [e.g., 150/day] | [Transactions processed] | ### 10. Pain Points and Issues | Issue ID | Description | Impact | Severity | Root Cause | | :--- | :--- | :--- | :--- | :--- | | BP-I-001 | [Problem description] | [Business impact] | High/Medium/Low | [Why it happens] | | BP-I-002 | [Problem description] | [Business impact] | High/Medium/Low | [Why it happens] | **Bottlenecks**: * [Bottleneck 1]: [Description and impact] * [Bottleneck 2]: [Description and impact] **Manual/Repetitive Tasks**: * [Task 1]: [How much time it consumes] * [Task 2]: [Automation opportunity] ### 11. Future State (To-Be) Process Flow **Proposed Improvements**: * [Improvement 1]: [Description and expected benefit] * [Improvement 2]: [Description and expected benefit] **High-Level Steps** (Improved): 1. [Step 1: Improved trigger mechanism] 2. [Step 2: Automated data collection] 3. [Step 3: Streamlined decision point] 4. [Step 4: Automated action] 5. [Step 5: Enhanced completion notification] **Detailed Process Map**: [Link to future-state BPMN diagram] ### 12. Gap Analysis | Current State | Future State | Gap | Action Required | | :--- | :--- | :--- | :--- | | [Current situation] | [Desired situation] | [Difference] | [What needs to change] | | [Current situation] | [Desired situation] | [Difference] | [What needs to change] | ### 13. Expected Benefits **Quantitative Benefits**: * [Benefit 1]: [Measurable improvement, e.g., "Reduce cycle time by 60%"] * [Benefit 2]: [Cost savings, e.g., "Save $100K annually"] * [Benefit 3]: [Increased throughput, e.g., "Handle 50% more volume"] **Qualitative Benefits**: * [Benefit 1]: [e.g., "Improved customer satisfaction"] * [Benefit 2]: [e.g., "Reduced employee frustration"] * [Benefit 3]: [e.g., "Better compliance and audit trail"] ### 14. Implementation Requirements **Technology Requirements**: * [System 1]: [What's needed] * [Integration]: [Systems that must connect] **Training Requirements**: * [Who needs training] * [Training topics] * [Duration and delivery method] **Resource Requirements**: * [Human resources needed] * [Budget allocation] * [Timeline] ### 15. Risks and Mitigation | Risk | Probability | Impact | Mitigation Strategy | | :--- | :--- | :--- | :--- | | [Risk 1] | High/Medium/Low | High/Medium/Low | [How to prevent/minimize] | | [Risk 2] | High/Medium/Low | High/Medium/Low | [How to prevent/minimize] | ### 16. Process Controls and Governance **Quality Controls**: * [Control 1]: [How quality is ensured] * [Control 2]: [Inspection/validation points] **Compliance Requirements**: * [Regulation 1]: [How process ensures compliance] * [Policy 1]: [Relevant policies] **Audit Trail**: * [What is logged] * [Retention period] * [Access controls] ### 17. Related Documentation * [Document 1]: [Link or reference] * [Document 2]: [Link or reference] ### 18. Revision History | Version | Date | Author | Description of Changes | | :--- | :--- | :--- | :--- | | 1.0 | YYYY-MM-DD | [Name] | Initial documentation | | 1.1 | YYYY-MM-DD | [Name] | [Changes made] |

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