Retrieve a specific Zendesk ticket by its ID using the Zendesk MCP Server, enabling efficient access to ticket details for streamlined support management.
Add a private internal note to a Zendesk ticket using the ticket ID. This tool enables internal communication within the Zendesk ticketing system without sharing details externally.
Search Zendesk tickets using specific queries to find relevant issues based on status, priority, tags, or other criteria, streamlining ticket management.
This server provides a comprehensive integration with Zendesk. Retrieving and managing tickets and comments. Ticket analyzes and response drafting. Access to help center articles as knowledge base.
Enables comprehensive management of Zendesk tickets, comments, and Help Center articles through tools for searching, creating, and updating content. It includes specialized prompts for ticket analysis and response drafting to streamline support workflows.
Enables AI agents to interact with Zendesk ticket data for customer support analysis and insights. It supports searching tickets by tags or keywords, retrieving ticket details, and analyzing agent performance and service trends.