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tickiti

tickiti-mcp

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List saved perspectives (views)

list_perspectives

Retrieve all saved perspectives (views) from the helpdesk, optionally filtered by a payload, to quickly access predefined ticket views.

Instructions

List saved perspectives (views)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
filtersNoOptional filter/query payload
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description implies a read-only listing operation but provides no details about behavior, such as pagination, filtering impact, or data delivery. With no annotations, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is overly terse, sacrificing informativeness for brevity. It is under-specified rather than appropriately concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of annotations and output schema, the description fails to provide essential context about the tool's purpose, parameter usage, or expected results.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the schema describes the parameter. The description adds no value beyond the schema, meeting the baseline expectation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose1/5

Does the description clearly state what the tool does and how it differs from similar tools?

Tautological: description restates name/title.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines1/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives like list_endpoints or list_queues; the description lacks any contextual clues for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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