Create a support ticket. Provide originator_email_address and EXACTLY ONE of: subject+content, OR template_identifier+data, OR intervention+data+uid. Omit queue_name to use the Inbox; queue_name is not allowed with intervention.

Add a response to an existing ticket (reopens it if closed). Set is_internal=true for a staff-only note.

List tickets for a perspective (saved view). Specify perspective_id or perspective_name; defaults to the 'All' perspective. Pass a ticket number via search_object for a direct lookup.

List saved perspectives (views)

List watchlists

List stock (canned) responses

List ticket queues

List a plan-gated workflow collection: resolution-categories, interventions, or escalations. Returns 403 if the instance's plan does not include the feature.

Run a Tickiti analytics report (requires the reports plan + admin). 'meta' returns the filterable queues; the others accept date/queue filters via filters.

Discover available Tickiti v1 endpoints. Optionally filter by family (one of: administration, idempotency_key, mail, reports, settings, supervisor, templates, tickets, workflow). Returns each endpoint's action key, required abilities, role, plan gates and path params — use these with tickiti_call.

Advanced escape hatch: invoke any Tickiti v1 endpoint not covered by a dedicated tool. Use list_endpoints first to find the family + action. payload becomes the JSON request body; for endpoints with path params (e.g. user, queue) include those keys in payload too.