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List ticket departments

list_ticket_departments
Read-only

List ticket departments to retrieve the IDs required for creating or moving tickets in Upmind.

Instructions

List ticket departments (IDs needed for creating/moving tickets).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and destructiveHint=false, covering the safety profile. The description adds that the output contains IDs needed for ticket creation/movement, which is helpful context but does not reveal additional behavioral traits like pagination or ordering.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single clear sentence that front-loads the action and immediately states the purpose. There is no wasted wording.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list operation with read-only annotations, the description is adequately complete: it states the action, the resource, and the purpose. No output schema is needed for such a trivial tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With zero parameters, the schema fully covers parameter semantics (100% coverage). The description is not required to explain parameters, and it adds nothing about them, but the baseline for 0-param tools is 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the specific verb 'list' and specifies the resource 'ticket departments'. The parenthetical '(IDs needed for creating/moving tickets)' clarifies the purpose and differentiates it from related ticket tools like list_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It clearly implies the use case: retrieving department IDs for creating or moving tickets. However, it does not explicitly state alternatives or exclusion criteria, so it stops short of fully distinguishing when to use this over other list tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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