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sieteunoseis

mcp-cisco-support

search_cases_by_user

Search for support cases by user IDs. Retrieve cases owned by or involving specific users with optional filters like status and date range.

Instructions

Search for cases associated with specific user IDs (max 10). Returns cases owned by or involving the specified users.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sort_byNoSort results by field. UPDATED_DATE: Sort by last modification time (ascending). Default. STATUS: Sort by status (ascending)UPDATED_DATE
user_idsYesComma-separated list of user IDs (max 10)
page_indexNoPage number for pagination (default: 5)
status_flagNoReturn only cases associated with the specified status; O = open, C = closed. If status_flag is O (open), all open cases within the specified date range are returned; if a date range is not specified, all open cases associated with the other search parameters are returned. The maximum range returned is 90 days. The default behavior for this parameter is to return cases of both open and closed status.
date_created_toNoEnd date (in UTC) of the range in which to search. For example: 2013-04-23T11:00:00Z Note: The maximum date range currently supported is 90 days.
date_created_fromNoBeginning date (in UTC) of the range in which to search. For example: 2013-04-23T11:00:14Z Note: The maximum date range currently supported is 90 days.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It only states basic purpose and a limit on user IDs, but fails to mention sorting defaults, pagination, date range constraints, status filtering, authentication requirements, or any rate limits. This is minimal behavioral disclosure for a search tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, which is concise but too brief. It lacks structure and does not highlight key aspects. It is not verbose, but could be more informative without adding length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the absence of an output schema, the description should explain what data is returned (fields, format). It does not. It also omits default behaviors (e.g., sort order, pagination page index default 5). The description is insufficient for an agent to fully understand the tool's capabilities.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description adds no extra semantic value beyond the schema; it only repeats the user ID limit already present in the schema. It does not clarify the meaning or interplay of parameters like date ranges or status flag.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose: 'Search for cases associated with specific user IDs (max 10). Returns cases owned by or involving the specified users.' This distinguishes it from sibling tools like search_cases_by_contract.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. The description does not mention when to choose it over other search tools, nor does it specify prerequisites or excluded scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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