search_cases_by_user
Search for support cases by user IDs. Retrieve cases owned by or involving specific users with optional filters like status and date range.
Instructions
Search for cases associated with specific user IDs (max 10). Returns cases owned by or involving the specified users.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sort_by | No | Sort results by field. UPDATED_DATE: Sort by last modification time (ascending). Default. STATUS: Sort by status (ascending) | UPDATED_DATE |
| user_ids | Yes | Comma-separated list of user IDs (max 10) | |
| page_index | No | Page number for pagination (default: 5) | |
| status_flag | No | Return only cases associated with the specified status; O = open, C = closed. If status_flag is O (open), all open cases within the specified date range are returned; if a date range is not specified, all open cases associated with the other search parameters are returned. The maximum range returned is 90 days. The default behavior for this parameter is to return cases of both open and closed status. | |
| date_created_to | No | End date (in UTC) of the range in which to search. For example: 2013-04-23T11:00:00Z Note: The maximum date range currently supported is 90 days. | |
| date_created_from | No | Beginning date (in UTC) of the range in which to search. For example: 2013-04-23T11:00:14Z Note: The maximum date range currently supported is 90 days. |