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mcp-cisco-support

Search Bugs by Keyword

search_bugs_by_keyword

Search Cisco support bugs by keywords, symptoms, or error messages. Filter by severity, status, and modified date.

Instructions

Search for bugs using keywords in descriptions and headlines. Use this when searching by general terms, symptoms, or when product-specific tools are not applicable. IMPORTANT: severity parameter returns ONLY that specific level. For "severity 3 or higher" searches, use multi_severity_search tool instead. NOTE: Do NOT use product IDs (like ISR4431/K9) as keywords - use search_bugs_by_product_id instead.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoBug status filter. IMPORTANT: Only ONE status allowed per search. Values: O=Open, F=Fixed, T=Terminated. Do NOT use comma-separated values like "O,F".
keywordYesKeywords to search for (general terms, symptoms, error messages - NOT product IDs)
sort_byNoSort order for results. Default: modified_date (recent first)
severityNoBug severity filter. Returns bugs with ONLY the specified severity level. Values: 1=Severity 1 (highest), 2=Severity 2, 3=Severity 3, 4=Severity 4, 5=Severity 5, 6=Severity 6 (lowest). For "severity 3 or higher" bugs, use multi_severity_search tool which handles multiple separate API calls.
page_indexNoPage number (10 results per page)
modified_dateNoLast modified date filter. Values: 1=Last Week, 2=Last 30 Days, 3=Last 6 Months, 4=Last Year, 5=All. Default: 5 (All)5
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, but description discloses key behaviors: severity returns exact match only, status limited to one value, keyword cannot be product ID. Missing details on default sort, pagination, or read-only nature, but still strong.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three concise sentences with purpose and key usage notes front-loaded. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, description doesn't explain return format. But given 6 params and sibling tools, the description covers core aspects adequately. A minor gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers all parameters, but description adds extra context: severity exact match, status single value, keyword not for product IDs. Adds value beyond schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool searches for bugs using keywords in descriptions and headlines. It also distinguishes from siblings by specifying when to use alternative tools for product IDs or severity ranges.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use (general terms, symptoms) and when not (product IDs, severity ranges). Names alternative tools: search_bugs_by_product_id and multi_severity_search.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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