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sieteunoseis

mcp-cisco-support

search_cases_by_contract

Find support cases linked to up to 10 contract IDs. Filter by status, date range, and sort order to retrieve relevant case details.

Instructions

Search for cases associated with specific contract IDs (max 10). Returns cases linked to the specified contracts.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sort_byNoSort results by field. UPDATED_DATE: Sort by last modification time (ascending). Default. STATUS: Sort by status (ascending)UPDATED_DATE
page_indexNoPage number for pagination (default: 5)
status_flagNoReturn only cases associated with the specified status; O = open, C = closed. If status_flag is O (open), all open cases within the specified date range are returned; if a date range is not specified, all open cases associated with the other search parameters are returned. The maximum range returned is 90 days. The default behavior for this parameter is to return cases of both open and closed status.
contract_idsYesComma-separated list of contract IDs (max 10)
date_created_toNoEnd date (in UTC) of the range in which to search. For example: 2013-04-23T11:00:00Z Note: The maximum date range currently supported is 90 days.
date_created_fromNoBeginning date (in UTC) of the range in which to search. For example: 2013-04-23T11:00:14Z Note: The maximum date range currently supported is 90 days.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist, so the description must carry the behavioral burden. It mentions the 'max 10' constraint but omits other behaviors like pagination, sorting defaults, or date range interactions. The description is accurate but not exhaustive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences, front-loaded with the core action and constraint. Every word adds value, with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 6 parameters and no output schema, the description is minimal. It does not explain return values or how optional filters interact, though parameter descriptions are detailed. Adequate but not comprehensive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already explains each parameter. The description adds no new parameter-specific information beyond the schema, meeting the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: searching for cases by specific contract IDs, with a maximum of 10. This explicitly distinguishes it from sibling tools like search_cases_by_user, which search by different criteria.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context for when to use the tool (when you have contract IDs) and mentions a key constraint (max 10). It does not explicitly list alternatives or when-not-to-use, but the sibling list allows inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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