Link Routing Configuration to Queue
sf_create_queue_routing_configAssociate a routing configuration with an existing queue to enable OmniChannel routing for work items assigned to it.
Instructions
Associates a Routing Configuration with an existing Queue, enabling OmniChannel routing for that queue.
After creating a Routing Configuration (sf_create_routing_configuration), use this tool to link it to the Queue that holds the work items. Work items assigned to the queue will then be routed to agents using the specified routing model.
queueDeveloperName: the API name of the Queue (DeveloperName, not label) routingConfigName: the API name of the Routing Configuration to link
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| routingConfigName | Yes | API name of the RoutingConfiguration to link | |
| queueDeveloperName | Yes | DeveloperName of the existing queue |