Create Entitlement Process
sf_create_entitlement_processCreate an entitlement process (SLA policy) that defines time-based milestones for case resolution, automating service level agreement enforcement.
Instructions
Creates an Entitlement Process (SLA policy) that defines the time-based steps and milestones required to resolve cases. Entitlement processes automate service level agreement (SLA) enforcement.
fullName: entitlement process API name name: display name businessHoursName: optional business hours to apply entryStartDateField: field that starts the SLA clock milestones: array of milestone definitions to include
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Display name | |
| fullName | Yes | Entitlement process API name | |
| milestones | No | Milestones to include in the process | |
| description | No | Description | |
| businessHoursName | No | Business hours name (optional) | |
| entryStartDateField | No | Start date field API name | |
| exitCriteriaBooleanFilter | No | Boolean filter for exit criteria |