Take back an acknowledgement on a JSM alert
jsm_unacknowledge_alertReturn an acknowledged alert to unacknowledged status so escalation notifications resume. Use when an alert was acked by mistake or can't be worked, putting it back in the paging queue.
Instructions
Return an acknowledged JSM alert to unacknowledged, so escalation notifications resume.
Use this when someone acked an alert they cannot actually work — picked it up by mistake, or got pulled onto something else — and it needs to go back into the escalation path so the next responder is paged. It does not close, snooze or reassign the alert.
Args:
alert_id (string): the full alert id (not the tinyId)
Returns: { "requestId": string, "result": string, "alert_id": string }
IMPORTANT: this action is asynchronous. Verify with jsm_get_request_status using the returned requestId.
This restarts paging. Say so before doing it on someone's behalf — the practical effect is that a phone rings.
Examples:
"I can't take this one after all, put it back" -> alert_id=, note="Handing back, on another incident"
Constraints and errors:
Unacknowledging an alert that was never acknowledged is a no-op, not an error.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| alert_id | Yes | Full alert id, e.g. '9b251e07-73c9-4907-9996-8cb53a6a20d0-1704440650350'. This is NOT the short tinyId shown in the JSM UI — get the full id from jsm_list_alerts first. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | No | ||
| alert_id | Yes | ||
| requestId | No |