Acknowledge a JSM alert
jsm_acknowledge_alertAcknowledge an open Jira Service Management alert to stop escalation notifications, without resolving it.
Instructions
Acknowledge an open JSM alert, stopping further escalation notifications for it.
Acknowledging signals that a human has picked the alert up. It does not resolve the alert — use jsm_close_alert for that. Acknowledging an already-acknowledged alert is a no-op.
Args:
alert_id (string): the full alert id (not the tinyId)
Returns: { "requestId": string, "result": string, "alert_id": string }
IMPORTANT: this action is asynchronous. The response confirms the request was accepted, not that the alert changed. Verify with jsm_get_request_status using the returned requestId.
Examples:
"Ack the Redis latency alert, I'm on it" -> alert_id=, note="Investigating, RVS"
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| alert_id | Yes | Full alert id, e.g. '9b251e07-73c9-4907-9996-8cb53a6a20d0-1704440650350'. This is NOT the short tinyId shown in the JSM UI — get the full id from jsm_list_alerts first. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | No | ||
| alert_id | Yes | ||
| requestId | No |