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support_rates_tip

Destructive

Adds a tip to a support ticket rating by submitting an amount and optional employee ID to credit.

Instructions

Tip ticket POST /support/tickets/{id}/rate/tips

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "id": "<id>",
      "body": "<body>"
    },
    "name": "support_rates_tip"
  }
}

Input Schema

NameRequiredDescriptionDefault
idYes
bodyYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.2.0

TDQS

C2.2/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true, idempotentHint=false, and openWorldHint=true, so the safety profile is covered elsewhere. The description adds only the HTTP endpoint and says nothing about the real-world consequence — that tipping moves money to an employee — nor about reversibility, retry hazards given non-idempotency, or what a successful response looks like.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

It is short and front-loads the action, with no filler sentences. But the brevity is under-specification rather than economy — a single noun phrase plus a URL is not enough payload for a destructive financial mutation.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given a destructive, non-idempotent write with a nested request body, no output schema, and 0% schema description coverage, the definition is far too thin. An agent cannot determine amount units, whether tips are charged to a balance, or how to recover from a failed non-idempotent call.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the tool has a nested body object, so the description carries the full burden — yet it explains neither `id` (ticket) nor `body.amount` (what unit/currency, and why it is capped at 4) nor `body.targetId`. This is a two-parameter mutation with a nested payload and zero semantic help.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description gives a terse verb+resource phrase ("Tip ticket") plus the REST endpoint POST /support/tickets/{id}/rate/tips, so an agent can infer this adds a tip to a ticket. However, it never distinguishes the action from close siblings like support_rates_rate (rating) or support_rates_get_tips (listing tips), and the telegraphic phrasing leaves the intent thinner than a proper sentence would.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance at all on when to use this versus support_rates_rate, support_rates_get_tips, or support_rates_get_cloud_tips. The agent must infer the tipping-vs-rating distinction purely from the tool name and URL path.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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