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support_create

Destructive

Creates a support ticket with a name, message body, and optional category, service, paid task, or file attachments for Aeza support requests.

Instructions

Create ticket POST /support/tickets

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "body": "<body>"
    },
    "name": "support_create"
  }
}

Input Schema

NameRequiredDescriptionDefault
bodyYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.2.0

TDQS

C2.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare that this is not read-only, is open-world, non-idempotent, and destructive. The description adds only the operation and endpoint, without explaining side effects, authorization needs, notification behavior, or what the destructive hint means in practice for ticket creation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is brief and front-loaded, with no wasted wording. However, it is under-specified rather than appropriately concise for a create operation with a nested input object.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with a nested required body object, multiple optional fields, and no output schema, the description is very sparse. Annotations cover the safety profile, but the definition leaves out parameter meaning, usage context, and behavioral details an agent would need to invoke it confidently.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description does not explain the body object or any nested fields such as name, body, fileIds, serviceId, categoryId, or paidTaskId. It adds no meaning beyond the raw schema property names and types.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource: "Create ticket" with the endpoint "POST /support/tickets". This clearly identifies the operation, though it does not differentiate the tool from related support siblings such as support_send_message or support_get_list.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no guidance on when to use this tool versus alternatives, no prerequisites, and no exclusions. It implies that it creates a ticket but does not explain context, permissions, or related support operations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Deploy Server

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