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support_get_one

Read-onlyIdempotent

Retrieve detailed information for a single support ticket by its numeric ID, enabling an agent to look up ticket status and details from the Aeza API.

Instructions

Get ticket info GET /support/tickets/{id}

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "id": "<id>"
    },
    "name": "support_get_one"
  }
}

Input Schema

NameRequiredDescriptionDefault
idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.2.0

TDQS

C2.8/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint and destructiveHint=false, so the safety profile is fully covered by structured data. The description adds essentially nothing beyond that — no note on what happens for a nonexistent id, permissions required, or the shape of the returned ticket, only a restatement of the GET path.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short lines, front-loaded with the purpose and then the endpoint. Nothing is wasted, though the terseness borders on under-specification rather than efficient writing.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-entity getter with full read-only annotations and no output schema, a brief description is defensible, but it leaves the agent without any sense of what fields come back or how missing/unauthorized tickets are reported. Minimal but arguably adequate for this complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0% — the single 'id' parameter is an untyped-by-description number. The path template '{id}' implies it is a ticket identifier, which is a small but real addition beyond the schema; however, format, source, and validation expectations remain undocumented.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Get ticket info') and the endpoint GET /support/tickets/{id} makes clear it retrieves a single support ticket by id. It doesn't distinguish itself from siblings like support_read or support_get_messages, so it stops short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance, no mention of alternatives (e.g., support_get_list for many tickets, support_read for reading content), and no preconditions. The agent must infer usage entirely from the name and path.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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