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support_rates_rate

Destructive

Submit a rating and optional comment for a support ticket by ID to record customer satisfaction and feedback.

Instructions

Rate ticket POST /support/tickets/{id}/rate

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "id": "<id>",
      "body": "<body>"
    },
    "name": "support_rates_rate"
  }
}

Input Schema

NameRequiredDescriptionDefault
idYes
bodyYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.2.0

TDQS

C2.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already disclose readOnlyHint=false, destructiveHint=true, idempotentHint=false, and openWorldHint=true, so the safety profile is largely covered. The description adds nothing beyond the raw endpoint: it does not say whether a rating can be changed or replaced, whether rating closes or mutates ticket state, or whether the caller needs particular permissions. Given destructiveHint=true, that silence is a meaningful gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two extremely short lines with no filler, and the primary statement is front-loaded. But the brevity comes at the cost of substance — the second line is an internal HTTP route rather than information an agent can act on.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a destructive, non-idempotent mutation with a nested body object and no output schema, the description leaves out preconditions, side effects, re-rating behavior, and the meaning of the rating scale. The annotations cover the risk profile but the description does not fill the remaining gaps an agent needs before calling it.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the description adds no parameter meaning at all. The nested body object, the 0–4 value bound, and the optional comment field are documented only by raw JSON constraints, with no explanation of whether 0 or 4 is the best rating or how the comment is displayed. The description does not compensate for the coverage gap.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

"Rate ticket" supplies a verb and resource, and the appended POST path confirms it is a write to a specific ticket. However, it never distinguishes rating from near-identical siblings such as support_rates_tip or support_rates_get, nor explains what a rating affects. The purpose is recognizable but under-defined.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no when-to-use guidance, no preconditions (e.g. ticket must be closed, user must own the ticket), and no reference to alternatives like the tip or get-rate siblings. Usage is only implied by the name and the URL path.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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