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pylon_get_ticket_forms

Retrieve all ticket submission forms available to customers for submitting issues or requests.

Instructions

Get all ticket submission forms available to customers.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It states 'Get all ticket submission forms' implying read-only, but gives no details on side effects, permissions, rate limits, or return format. For a tool with no parameters, more context would be helpful, though the description is not contradictory.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no unnecessary words. It is perfectly concise and directly communicates the tool's purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no parameters, the description should explain what the tool returns (e.g., list of forms, with what fields). It only says 'Get all ticket submission forms,' leaving the return format unspecified. This is insufficient for complete understanding.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are no parameters (0 params, 100% schema coverage). The description adds no parameter info, but per guidelines, baseline is 4 for zero parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get') and the resource ('all ticket submission forms'), with the qualifier 'available to customers' adding specificity. It is unambiguous and distinguishes from sibling tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. The description only states what it does, with no context on when it's appropriate or when to consider other tools like get_accounts or get_issues.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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