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pylon_get_issues

Fetch support issues within a time range (max 30 days); defaults to the last 30 days. Intended for unfiltered listing of issues.

Instructions

Get support issues within a time range (max 30 days); defaults to last 30 days. Use this for unfiltered listing. For filtering by state, tags, or custom statuses, use pylon_search_issues instead.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
start_timeNoStart of time range (RFC3339, e.g. "2024-01-01T00:00:00Z"). Defaults to 30 days ago.
end_timeNoEnd of time range (RFC3339, e.g. "2024-01-31T00:00:00Z"). Defaults to now.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided; description adds the max 30-day constraint but does not disclose other behaviors like pagination or response structure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences with no fluff; key info is front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers purpose, usage, and constraints adequately for a simple listing tool, though lacks output structure info (no output schema).

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers both parameters with descriptions; description adds the critical constraint that the time range is max 30 days, which is not in schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states verb 'get' and resource 'support issues', specifies scope (time range with max 30 days) and distinguishes from sibling tool pylon_search_issues.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use (unfiltered listing) and when not to (if filtering needed, use pylon_search_issues), providing direct alternative.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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