Tidio MCP Server

A Model Context Protocol (MCP) server that integrates with the Tidio customer service platform.

It acts as a layer over the Tidio OpenAPI (REST API), making Tidio functionality available directly in LLM clients such as Claude Desktop.

Requirements

• Tidio Account — Tidio Plus plan (or higher)

• API Credentials — Client ID and Client Secret (see the authorization guide)

• Environment — Docker, or Python 3.13+ with uv

Related MCP server: Gorgias MCP Server

Setup

Option 1: Non-Technical Users (Claude Desktop + Docker)

You can quickly get started using the ready-to-use Docker image adrmrn/tidio-mcp from Docker Hub.

1. Install and run Docker Desktop

2. Install and open Claude Desktop

3. In Claude Desktop, go to Settings → Developer → Edit Config, and open the claude_desktop_config.json file in a text editor

4. Add the following configuration, replacing the placeholders with your Tidio credentials:

   {
     "mcpServers": {
       "Tidio": {
         "command": "docker",
         "args": [
           "run", "-i", "--rm",
           "-e", "TIDIO_CLIENT_ID",
           "-e", "TIDIO_CLIENT_SECRET",
           "adrmrn/tidio-mcp:latest"
         ],
         "env": {
           "TIDIO_CLIENT_ID": "PASTE_YOUR_CLIENT_ID_HERE",
           "TIDIO_CLIENT_SECRET": "PASTE_YOUR_CLIENT_SECRET_HERE"
         }
       }
     }
   }

5. Save the file and restart Claude Desktop

Option 2: Technical Users (Python)

1. Clone this repository

2. Install dependencies with uv sync

3. Copy .env.example to .env and set your Tidio credentials

4. Add the following configuration to your MCP client:

   {
     "mcpServers": {
       "Tidio": {
         "command": "uv",
         "args": [
           "--directory",
           "/absolute/path/tidio-mcp",
           "run",
           "server.py"
         ]
       }
     }
   }

5. Restart your MCP client to apply the configuration

Available Tools

• Get Departments

• Get Operators

• Get Contacts

• Get Contact Details

• Delete Contact

• Get Tickets

• Get Ticket Details

• Create Ticket

• Update Ticket

• Delete Ticket

• Unassign Ticket

• Reply to Ticket

• Add Internal Note to Ticket

• Create Contact

• Update Contact

Missing Endpoints

The following endpoints are not yet implemented but are planned for future updates:

• Create multiple contacts (POST /contacts/batch)

• Update multiple contacts (PATCH /contacts/batch)

• Get viewed pages history (GET /contacts/{contact_id}/viewed-pages)

• Get contact messages (POST /contacts/{contact_id}/messages)

Contributing

Contributions are welcome!
If you’d like to improve this project, feel free to open an issue or submit a PR.

For development, the repository includes a Makefile with handy commands to build, debug, and test the project.