A
licenseB
qualityC
maintenanceEnables AI agents to interact with Freshdesk, supporting ticket management, customer and company operations, agent lookup, and knowledge base search through natural language.
19
MIT
Tidio MCP Server
by adrmrn
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Xalantis MCP Serverofficial
AlicenseAqualityBmaintenanceEnables managing support tickets from Claude, Cursor, and other AI tools, including listing, creating, updating, and replying to tickets.67 npmMIT
TDQS
A3.9/5.0
Scored across 16 tools
Disambiguation5/5
Each tool targets a distinct resource and action: contacts, tickets, departments, operators, and contact properties are cleanly separated. Even similar-sounding operations like reply_to_a_ticket and add_internal_note_to_a_ticket are clearly differentiated by their public/internal nature and descriptions.
Naming Consistency4/5
The vast majority of tools follow a clear verb_noun pattern (get_contacts, create_ticket, delete_contact). Two exceptions, reply_to_a_ticket and add_internal_note_to_a_ticket, use longer verb-preposition phrases, which are slightly inconsistent but still predictable and readable.
Tool Count4/5
16 tools is just above the typical well-scoped range of 3-15, but the count feels justified for a customer support platform covering contacts, tickets, and related operational entities. There is no bloat or redundancy.
Completeness4/5
Contacts and tickets both have full CRUD coverage, and ticket-specific actions like replying, adding notes, and unassigning are present. Minor gaps exist, such as lack of ticket filtering or department/operator management, but these are not critical for the primary workflows.
Maintenance
ActivityInactive
ResponsivenessUnresponsive