Skip to main content
Glama
adrmrn

Tidio MCP Server

by adrmrn

Unassign Ticket

unassign_ticket

Unassign the current operator from a Tidio ticket using its ID to free it for reassignment or clear ownership.

Instructions

Unassign operator from ticket in Tidio.

Args: ticket_id (int): Required. The ID of the ticket to unassign.

Returns: Dict: A dictionary with success status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full transparency burden but only states the action and return type. It does not disclose side effects, permissions, or behavior if the ticket is already unassigned.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely efficient, using a structured docstring format with only essential information. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple (one param, no output schema), and the description covers the core purpose and return. However, it lacks information about error cases, side effects, or how it differs from related tools.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, so the description must compensate. It documents ticket_id as required and describes it as 'the ID of the ticket to unassign', adding slight semantic value beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Unassign operator from ticket') with a specific resource (ticket in Tidio). It distinguishes itself from sibling tools as there is no other unassign tool.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like update_ticket or delete_ticket. The usage is only implied by the purpose, not explicitly stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/adrmrn/tidio-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server