Skip to main content
Glama
adrmrn

Tidio MCP Server

by adrmrn

Delete Ticket

delete_ticket

Delete a specific ticket from Tidio by providing its ticket ID. Removes the ticket from your customer service platform.

Instructions

Delete a specific ticket from Tidio.

Args: ticket_id (int): Required. The ID of the ticket to delete.

Returns: Dict: A dictionary with success status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It states the return type ('Dict: A dictionary with success status') but fails to disclose permanence, irreversibility, cascading effects (e.g., deleting associated replies), or required permissions. The verb 'delete' implies destructiveness, but additional context is missing.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is succinct and front-loaded. The opening sentence states the purpose, followed by a compact Args section and a Returns note. Every sentence earns its place without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter delete tool without an output schema, the description provides all essential invocation details (parameter meaning, requirement, and return shape). It falls short only in missing error behavior and usage guidance, which are less critical for such a straightforward operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema has no parameter descriptions (0% coverage), but the description compensates by explaining ticket_id as 'Required. The ID of the ticket to delete.' This adds meaning beyond the parameter name and type, clearly linking it to the deletion action.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Delete a specific ticket') and the resource ('ticket from Tidio'). It distinguishes from sibling tools like delete_contact and unassign_ticket by specifying the exact object and operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. For instance, it doesn't contrast with unassign_ticket or update_ticket, nor does it mention any prerequisites such as ticket existence or permissions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/adrmrn/tidio-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server