Skip to main content
Glama
adrmrn

Tidio MCP Server

by adrmrn

Get Ticket details

get_ticket_details

Retrieve a Tidio ticket's full details, including all messages, using its unique ID.

Instructions

Get details of a specific ticket from Tidio. Use this to get full ticket information including messages.

Args: ticket_id (int): Required. The ID of the ticket to retrieve.

Returns: Dict: A dictionary containing the ticket details.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It discloses that the tool returns a dict with ticket details and includes messages, but doesn't mention access requirements, side effects, or error behavior. For a simple read operation, this is adequate but not comprehensive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise and well-structured: a purpose statement, then Args and Returns sections. Every sentence adds value with no filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter read tool with no output schema, the description adequately explains what it does and what it returns. It doesn't cover error conditions, but that's not essential for this level of complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description includes an Args section explaining ticket_id as the required ID of the ticket to retrieve, adding semantic meaning beyond the schema's bare integer type. This compensates for the 0% schema description coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves a specific ticket's details from Tidio, including messages. It distinguishes itself from list tools like get_tickets by emphasizing 'specific ticket', though it doesn't explicitly name alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context: use this when you need full ticket information including messages. It doesn't discuss when not to use it or mention sibling alternatives, which prevents a score of 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/adrmrn/tidio-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server