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update_record

Update existing ServiceNow records by sys_id, modifying only the specified fields while leaving others unchanged.

Instructions

Update an existing record on any ServiceNow table by sys_id. Only the fields you provide will be changed — other fields are untouched.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tableYesServiceNow table name.
fieldsYesObject of field name → new value pairs. Only provided fields are updated.
sys_idYesThe 32-character hex sys_id of the record to update.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the transparency burden. It usefully discloses that only provided fields are updated and others remain untouched, but it omits details on permissions, error handling, reversibility, or response behavior—important for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, front-loaded with the action and resource. Every word earns its place, with no redundancy or filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a straightforward update tool with no output schema, the description covers the core operation and partial-update behavior. However, lacking annotations, it omits failure modes and permission requirements, leaving the description somewhat incomplete for full standalone use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all parameters are documented. The description adds no extra parameter-specific semantics; it merely reiterates the partial-update behavior already present in the 'fields' parameter description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Update'), specifies the resource ('existing record on any ServiceNow table'), and the key identifier ('by sys_id'). This clearly distinguishes it from sibling tools like create_record and delete_record.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use the tool (updating by sys_id) but does not explicitly state when not to use it or mention alternatives such as query_table to find the sys_id first. It provides clear context but no exclusions or alternative guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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