Query any ServiceNow table using a sysparm_query filter. Use this to find records — incidents, change requests, hardware assets, anything. Returns human-readable display values for reference fields. Subject to the table + field allowlist; some tables and fields will be denied.

Fetch a single ServiceNow record by its sys_id. Use this when you already know the sys_id from a prior query_table call and need the full details of that specific record. Subject to the table + field allowlist.

Search the ServiceNow knowledge base for published articles matching a text query. Use this when the user is asking how to do something, troubleshooting, or looking for documented procedures. Only returns published articles. Subject to the kb_knowledge field allowlist.

Create a new record on any ServiceNow table. Use this to deploy solutions: Business Rules (sys_script), Script Includes (sys_script_include), Scripted REST APIs (sys_ws_definition + sys_ws_operation), UI Pages, or any other table. No table restrictions — the PDI is the sandbox.

Update an existing record on any ServiceNow table by sys_id. Only the fields you provide will be changed — other fields are untouched.

Delete a record from any ServiceNow table by sys_id. Returns confirmation. Use for cleanup after testing.

Run server-side JavaScript on the ServiceNow PDI. The script runs inside a Scripted REST API resource — use response.setBody({...}) to return data. GlideRecord, GlideDateTime, gs, sn_ws.RESTMessageV2, and all server-side APIs are available. Auto-deploys and auto-cleans up.

Count records in a ServiceNow table matching a sysparm_query filter. Returns ONLY an integer count — no record data. Use this for 'how many' questions: 'how many P1 incidents this week?', 'what % of assets are Dell?'. Subject to the same table + query filter allowlist as query_table.

Check the MCP server's liveness and control state. Returns status (ok|degraded), uptime, ServiceNow reachability, audit log writability, policy load time, phase, and version. Useful for demos and monitoring.