search_kb
Search a ServiceNow knowledge base for published articles. Use it for how-to instructions, troubleshooting, or documented procedures by entering a plain-text query.
Instructions
Search the ServiceNow knowledge base for published articles matching a text query. Use this when the user is asking how to do something, troubleshooting, or looking for documented procedures. Only returns published articles. Subject to the kb_knowledge field allowlist.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Max articles to return. Hard cap: 20. Default: 5. | |
| query | Yes | Plain-text search query. Example: 'password reset', 'VPN setup'. Max 200 chars. Special characters are stripped. |