Take a conversation over from the AI
take_over_conversationStop the AI from responding to a live conversation so a human agent can take over. Notifies the visitor that a person has joined, then lets you send replies and release the conversation when finished.
Instructions
Stop the AI answering one conversation so a human can reply instead. The visitor is told a person has joined. Use send_agent_reply afterwards, and release_conversation when done. Needs the Standard plan or higher.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| session_id | Yes | Session id from list_active_sessions. |