List support tickets

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description adds the plan requirement (Standard or higher), which is extra transparency beyond the annotations that already mark it as read-only, idempotent, and non-destructive. No side effects are mentioned, but no negative side effects are expected for a read-only list.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that conveys the core functionality and a key constraint without any fluff or unnecessary details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description mentions the return fields (status, priority, visitor details) and the plan requirement, which is sufficient for a simple list tool. It does not specify pagination behavior beyond the limit parameter, but the schema covers that, so the description is reasonably complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema descriptions cover all parameters (limit, status, website_id) thoroughly, and the tool description adds no additional meaning to the parameters. Since schema coverage is high, the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists support tickets raised from chat, including status, priority, and visitor details, which distinguishes it from other sibling tools like list_conversations. It also specifies the plan requirement, making the purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when support tickets are needed (e.g., 'raised from chat') and mentions the plan requirement, but it does not explicitly contrast with alternatives like list_conversations or get_conversation. Usage guidance is implied rather than explicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.